To understand my policies and procedures, please review the information below...

1) Content

I won't plagiarize text or steal images from other websites or sources, you must supply your content. I recommend sending any digital content using email attachments or a service like Dropbox or Google Drive.

2) Ownership

You own all rights to the work I create for you. I don't charge royalties. I have no hidden fees. However, you do not own the rights to the software, or resources used to produce the work. For example, fonts and stock photos have licenses - if you plan to resell or resuse those resources, you must purchase the rights to use them personally.

3) "Working" Files

Also referred to as "layered" files and/or "project" files, I will provide these to the client upon request, but there is no guarantee that the "working" files will work in a different environment, due to various: operating system, software versions, fonts, etc. The work is always delivered in the appropriate format requested by the manufacturer, which in most cases is PDF, JPG, or EPS.

4) Back-ups

After a project is complete, I'm not responsible for any lost data or resources for any reason.

5) Print

Content provided for print needs to be high-resolution (300dpi, and large enough for the desired application). Images from the web or low-res logos will not work well.

6) Logo Redesign

Logo design is a separate service. Services such as business card redesign or website redesign do not automatically include a logo redesign.

7) Billing & Payment

A 50% down-payment is required for work totalling $1,000 or more. "Rush-jobs" are projects requiring completion within 24 hours and are charged 25% on the total work. Billing typically occurs on the 1st of every month. Some jobs are billed immediately following completion. Cash or check is preferred. Payments not received within 30 days are subject to a 5% late fee.

8) Communication

Email is my preferred means of communication. Email keeps track of all work and conversations. You will always get a quicker and more accurate response from me via email, as opposed to other forms of communication.

9) Schedule

I do my best to respond quickly, whether day or night. I frequently accomodate rush-jobs and urgent requests, but this should never be expected - please give me atleast 2 days to prepare for any new work requests. I may need several weeks notice for large projects or anything that requires significant planning.

Thank you for taking the time to read these guidelines. Please contact me if you have any questions or concerns. I appreciate your cooperation and professionalism.

Modified: Dec 12th, 2021



Monday - Friday
9AM - 6PM (CST)


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